STEP A: Recognition of a Panic Attack
Panic disorders are twice as common in women as in men. People with panic disorder have sudden attacks of terror when there is no actual danger. Panic attacks may cause a sense of unreality, a fear of impending doom, or a fear of losing control. A fear of one’s own unexplained physical symptoms is also a sign of panic disorder. People having panic attacks sometimes believe they are having heart attacks, losing their minds, or dying.
If the patient is experiencing uncontrolled fear and anxiety, coupled with physical symptoms, do the following:
Determine if there is anyone else present with the patient with whom she feels comfortable. It is particularly important to know if there is anyone nearby who is making the patient uncomfortable. Women with a history of abuse, sexual victimization,
PTSD, or other trauma may experience symptoms related to panic when confronted by what they perceive as a threatening situation. It is not uncommon for others around the woman not to perceive the same level of threat or any threat at all. Have her remove herself from the situation if at all possible and align herself with someone with whom she feels safe.
Have her do the following for self-help*:
First, ask her to become aware of any tension that she may be feeling. Ask her to take a deep sigh and relax her shoulders.
Provide reassurance. (The triage personnel will be able to hear if she has taken a deep sigh. If not, repeat that command.) Instruct her to gently progressively tense and relax all the large muscle groups. For example, instruct her to tighten her right leg while taking a deep breath in. Then, have her hold the breath for a few seconds, release the tense leg, and let the breath out. Repeat this with muscle groups working back up to her shoulders.
Ask her to continue to slow down her breathing. Having her place a hand on her stomach may allow her to further control her symptoms by feeling her breathing slowing down.
If a patient has been diagnosed with any serious medical illness which may also present with similar physical symptoms, particularly cardiovascular disease, advise this patient to seek same-day treatment in an urgent care center, an emergency department, or with her regular health care provider. Home treatment may not be appropriate, even if this patient has experienced previous panic attacks. Certain medical conditions (notably heart disease and asthma) may be mimicked or worsened by panic. Depression, irritable bowel syndrome, and chronic pain may also be worse with severe anxiety.
If the patient cannot calm herself, make a same-day appointment with an appropriate mental health care provider and ensure that the patient is accompanied to the appointment by a friend, family member, or social services personnel.
Do not leave a high-risk patient alone. If it is necessary to call a family member or friend who is not at the patient’s house, have someone else call the contact person so primary triage personnel can remain on the line with the patient.
Per practice protocol, have emergency procedures in place for mobilizing community resources to get to the patient. This may involve a mobile mental health team or the police or fire department, based on your community. Immediately inform a provider in the practice that an emergency situation exists. Have someone else (other than the triage member engaged with the patient) call emergency services.
If able to talk to a family member, ask him or her to make sure the patient is not left alone until she can see a mental health professional.
Make a same-day appointment with a mental health professional and ensure that she is accompanied by a family member or other responsible person with whom she is comfortable.
Keep the responsible health care providers informed about the problem and the actions taken.
Be certain to document accurately and completely.
STEP B: Treatment for Anxiety
The first steps in treating anxiety involve identifying preexisting contributing factors and symptoms of anxiety. Triage personnel are encouraged to thoroughly review the Patient Education section in the following text to enhance their skills in this area of assessment.
If the patient is experiencing anxiety without current symptoms of a panic attack, do the following:
Refer her for mental health counseling (either to a counselor she has seen before or to a new counselor).
Have her discuss her feelings with her partner, friends, and family.
Recommend she look to the community, friends, and family for support.
Provide a list of community resources with phone numbers and contacts. (This should be an important part of a practice or clinic’s protocol.)
Some people and facilities that may help a patient get treatment are:
Family doctors
Social workers
Counselors
Family service, social service agencies, or clergy persons
Employee assistance programs (EAP)
Psychologists and psychiatrists
All practices should have a referral and follow-up system in place that includes the following, at a minimum:
A system that flags the patient’s record and outlines plans for continued contact with the patient identified at risk for severe anxiety.
Initiation of this practice-wide system that has as its goal the purpose of enhancing team communication and continuity of care by documenting all patient conversations, interventions, and referrals in the patient record per protocol.
All practices should have a mechanism for alerting other providers to patients experiencing symptoms of anxiety and depression. There should be open communication between practitioners providing patient care, such as psychological/psychiatric support and general family medicine.
Treatment for anxiety includes self-help methods for relaxation and reduction of tension, counseling (particularly cognitive behavioral therapy) and possibly medications
(benzodiazepines, selective serotonin reuptake inhibitors [SSRIs], beta blockers, among others). Often, a combination of all three is recommended.