Emergency department (ED) visits are stressful for both children and parents. During a busy day in the ED, waits are often long and patients and parents have no awareness of the many demands upon you and other staff. This often causes already stressed patients and parents to become impatient and restless. The following helps to optimize interactions with families:
Cleansing your hands with alcohol hand sanitizer as you come into the room indicates your respect for the health of the patient.
Introduce yourself, and explain your role in the ED assessment.
Obtain a brief relevant history to enable prompt and appropriate therapy. A more detailed history can be obtained after initial intervention.
Consciously perform a rapid cardiopulmonary assessment as you walk into the room. Note the patient’s color, mental status, and work of breathing. If any of these are abnormal, proceed to auscultation of the lungs noting degree of air exchange, wheezes, rales, etc. Concurrently, note the rate and character of the pulse and capillary refill. This rapid assessment enables you to determine whether you need to immediately support ventilation or emergently seek vascular access to rapidly administer fluids. Otherwise, you can generally proceed to obtain a history and perform a typical physical exam.
For routine exams, perform the auscultation portion of the examination first (lungs, heart, and abdomen) and the more invasive parts later (ears and throat). If possible, keep toddlers on a parent’s lap (or very close by) during the physical examination. You may use the parents’ help during the examination (e.g., let a parent position the stethoscope on the chest).
Keep the parents informed about their child’s clinical progress. Give them an expectation of time frame, for example, that results of lab tests such as a CBC will be available in about 2 hours. The more informed about process and time course parents are, the more patient they will be. Explain what to expect in the course of illness and give return parameters that require urgent reevaluation.